jetbin Privacy Policy

jetbin operates the online casino and sports betting platform accessible at jetbin.app. For the purposes of this Privacy Policy, jetbin is the data controller responsible for the personal data of players who register and use the Platform. All data protection enquiries should be directed to [email protected].

jetbin is an English-language platform built specifically for players located in Bangladesh. All personal data collected through the Platform is processed in connection with the provision of online casino and sports betting services to players in Bangladesh, with all transactions conducted in Bangladeshi Taka (BDT).

jetbin collects the following categories of personal data from players:

• Full legal name
• Date of birth
• Residential address (including district, division, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

• National Identity Card (NID) number or passport number
• Scanned or photographed copies of government-issued identity documents
• Proof of address documentation
• Selfie or live photograph where required for enhanced verification

• Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Bank account details where bank transfer is used
• Transaction history including deposit amounts, withdrawal amounts, and timestamps
• Account balance history

• Wagers placed, games played, and betting history
• Wins, losses, and bonus activity
• Session duration and frequency of play
• Responsible gaming tool usage and settings

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Pages visited, time spent on pages, and click-path data collected via cookies and analytics tools

• Records of support conversations (email, live chat)
• Feedback and complaint submissions
• Responses to surveys or promotional communications where applicable

jetbin collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, place a wager, contact our support team, or respond to a promotional communication.
• Automatically — through cookies, server logs, and analytics tools that record your interactions with the Platform, including pages visited, session duration, device information, and IP address.
• From third-party verification providers — where we engage identity or age verification services to confirm the information you have provided during registration or Verification.
• From payment service providers — transaction confirmation data received from bKash, Nagad, Rocket, Upay, and partner banks in connection with your deposit and withdrawal activity.

jetbin uses the personal data it collects for the following purposes:

jetbin does not use personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required for fraud or sanctions screening, in which case players will be notified and given the opportunity to seek human review.

jetbin processes personal data on one or more of the following legal bases depending on the specific purpose of processing:

• Contractual necessity — processing required to perform the contract between jetbin and the player, including account registration, payment processing, and delivery of gaming services.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements, and fraud prevention obligations.
• Legitimate interests — processing necessary for the legitimate business interests of jetbin, including fraud detection, platform security, responsible gaming monitoring, and analytics, where those interests are not overridden by the player's data protection rights.
• Consent — processing carried out on the basis of your freely given, specific, and informed consent, including the sending of marketing communications and the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jetbin shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These providers are contractually obligated to process personal data solely for the purposes specified by jetbin and to maintain appropriate security standards. Categories of service providers include:

• Payment processing providers (bKash, Nagad, Rocket, Upay, and partner banks)
• Identity and age verification service providers
• Cloud infrastructure and hosting providers
• Analytics and platform performance monitoring providers
• Customer support platform providers
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) — limited to the session and gaming data required to deliver the game

jetbin may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other governmental bodies where required or permitted by applicable law, including in response to a lawful request, court order, or where disclosure is necessary to protect the rights, property, or safety of jetbin, its players, or the public.

In the event of a merger, acquisition, restructuring, or sale of all or part of jetbin's business, personal data held by jetbin may be transferred to the relevant successor entity as part of that transaction, subject to the same privacy protections described in this Policy. Affected players will be notified of any such transfer.

jetbin does not sell, rent, or otherwise commercially transfer personal data to any third party for that party's own independent marketing or commercial use. Any sharing of data with third parties is strictly limited to the operational purposes described in this section.

All payment transactions on jetbin — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and direct bank transfer — are processed through certified third-party payment service providers. jetbin does not store full mobile banking PINs, full bank account numbers, or card security codes on its own servers.

Transaction records, including the mobile number or account reference used for a payment, the amount transacted, and the timestamp, are retained by jetbin as part of the player's financial history for the purposes of account management, dispute resolution, and legal compliance. These records are held securely and are accessible only to authorised jetbin personnel.

Players are solely responsible for ensuring that the payment accounts they register on jetbin are held in their own name. Deposits from third-party payment accounts are prohibited under the jetbin Terms & Conditions and may result in account suspension pending investigation.

jetbin uses the following categories of cookies and similar tracking technologies on the Platform:

• Strictly necessary cookies — essential for the Platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies — used to collect aggregated, anonymised information about how players use the Platform, including pages visited, session duration, and error rates. This data helps jetbin improve Platform performance and user experience.
• Functional cookies — used to remember player preferences such as language settings and display options to provide a more personalised experience.

You can manage or disable cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including logging in to your account.

jetbin may use third-party analytics tools to measure Platform performance. Any data collected by such tools is processed in an aggregated and anonymised form where possible. jetbin does not permit third-party analytics providers to use data collected on the Platform for their own independent purposes.

jetbin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention guidelines apply:

• Account and registration data — retained for the duration of the active account relationship and for a minimum of five years following account closure to comply with anti-money-laundering and record-keeping obligations.
• Transaction and financial records — retained for a minimum of five years from the date of the relevant transaction in accordance with applicable financial record-keeping requirements.
• Identity verification documents — retained for the duration of the account relationship and for a minimum of five years following account closure.
• Gaming activity data — retained for the duration of the active account and for up to two years following account closure, unless a longer period is required for responsible gaming or legal compliance purposes.
• Customer support communications — retained for up to three years from the date of the relevant communication.
• Technical and device data — typically anonymised or deleted within 12 months of collection unless required for ongoing fraud investigation or legal proceedings.

When personal data is no longer required for the purposes described above, jetbin will securely delete or anonymise it in accordance with its internal data retention and destruction procedures.

jetbin implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all connections between the player's device and the Platform's servers
• Encryption of passwords and sensitive credentials at rest using industry-standard hashing algorithms
• Role-based access controls ensuring that personal data is accessible only to jetbin personnel who require it to perform their duties
• Regular security reviews and vulnerability assessments of the Platform infrastructure
• Incident response procedures for the detection, reporting, and management of any personal data breach

Whilst jetbin takes all reasonable steps to protect personal data, no internet transmission or electronic storage system is entirely secure. Players are encouraged to use strong, unique passwords for their jetbin account and to contact support immediately if they suspect any unauthorised access to their account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jetbin will notify affected players without undue delay once the breach has been identified and assessed.

Subject to applicable law, you have the following rights in relation to the personal data jetbin holds about you:

• Right of access — you have the right to request a copy of the personal data jetbin holds about you and information about how it is processed.
• Right to rectification — you have the right to request that inaccurate or incomplete personal data be corrected or completed.
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jetbin's legal retention obligations.
• Right to restriction of processing — you have the right to request that jetbin restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being disputed.
• Right to object — you have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to data portability — where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact the jetbin support team at [email protected]. jetbin will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt. jetbin may require you to verify your identity before processing a rights request. In certain circumstances jetbin may be entitled to refuse a request, in which case jetbin will explain the reasons for the refusal.

The jetbin Platform is strictly intended for adults aged 18 and above. jetbin does not knowingly collect personal data from any individual under the age of 18. Registration on the Platform by a person under 18 years of age is prohibited under the jetbin Terms & Conditions.

If jetbin becomes aware that it has inadvertently collected personal data from a person under the age of 18, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please notify jetbin at [email protected] without delay.

jetbin reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, Platform functionality, or our data processing practices. Material changes to this Privacy Policy will be communicated to registered players via the email address on file or by prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how jetbin protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jetbin processes your personal data, please contact the jetbin data protection team using the details below. All communications are handled in English.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Platform: jetbin.app

Please include your registered username and a brief description of your query or request when contacting us to ensure the fastest possible response. jetbin is committed to resolving all privacy-related enquiries promptly and transparently.